OFFICE CLOSED ON Saturday, December 24th. The office will reopen on Monday, December 26th for information and appointments.
IF YOU ARE HAVING AN EMERGENCY, Call Anne Arundel Veterinary Emergency Clinic in Annapolis at 410-224-0331.
USEFUL INFORMATION ON SCHEDULING APPOINTMENTS
Always have available sick appointments!
If your pet is coughing or contagious tell our staff and we will arrange a quick entrance so as not to infect other patients.
Work all day? We have drop off options
METHODS OF PAYMENT
Payment is due when services are rendered. We accept the following methods of payment:Cash
Check (with identification)
Care Credit - care credit is a credit card the offers options for interest free payment plans. It is a great alternative for those unexpected expenses, but can be used for all your pet's routine care as well.
Requests for refills on medications will be ready to pick up the next day.
Some requests require special ordering so please call before you run out so that we have your refill in-stock when you need it.
ORDERING HILLS PRESCRIPTIONS DIET FOOD:
Place orders by Wednesday each week to ensure Friday delivery.
Food available for pick up after 3pm.
come to our attention that occasionally an item made need to be returned. If
the item was defective or ordered improperly we will be happy to replace the
item or credit your account. Unfortunately we are not legally permitted to accept
returns on prescriptions, even if they are unopened. We can not return these
items to our stock in any way and our receptionists have been asked to
immediately discard any items that are left. Please understand that we do this
to protect your pet’s safety and our liability.
manufacturers will provide credit for returns made to our office.
have any questions please leave a message for the doctor that prescribed the
medication or the office manager. Thank you for your understanding.
Duchess and Simon
Harley and Raven
Dr. Heard's dog